OMT Support
Support Toolkit
Every tool, SOP, and shared resource the support team needs — collected in one place. Search below, then jump straight to what you need.
Tools
0Number Reputation Checker
Check a phone number's spam / reputation score before you dial out.
Soft Skills Training
Interactive dashboard to sharpen tone, empathy, and call handling.
Feedback Tool
Collect and review customer feedback from support interactions.
Utilities
0Time Zone Converter
Line up call and meeting times across customer time zones.
Mail-Tester
Check an email's spam score and deliverability before you send.
MXToolbox
Look up blacklists, SPF, DKIM, and DMARC for any domain.
iLovePDF
Merge, split, compress, and convert PDFs right in the browser.
Word Counter
Count words and characters to keep replies on-length.
Downdetector
Check whether a platform or service is having an outage.
Speedtest
Test your connection speed for call and video quality.
LanguageTool
Catch grammar and spelling mistakes before you hit send.
DeepL Translator
High-quality translation for multilingual customer replies.
TinyURL
Shorten long links into clean, shareable URLs.
Media & Files
0Screenity
Record and annotate your screen for quick bug reports and how-tos.
Excalidraw
Sketch quick flowcharts and diagrams to explain a process.
TinyPNG
Compress PNG and JPG images before attaching them.
remove.bg
Remove the background from any image in one click.
WeTransfer
Send large files to customers or teammates without an account.
Resources
0SOPs & Assets
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